We always love to hear from you. Please get in touch using the details below and we’ll get back to you quickly as possible.

Please note we are open between 8am and 6pm weekdays and 9am through until 12pm Saturdays. If you contact us outside of these hours we will get back to you during this time.

We look forward to hearing from you.

Customer Services: customerservices@serenityandgrace.co.uk

New Orders: orders@serenityandgrace.co.uk

Personal Styling Advice: annmarie@serenityandgrace.co.uk

Beauty Enquiries: beauty@serenityandgrace.co.uk

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Company Information: Serenity & Grace Ltd  09759585

Privacy, Shipping & Returns

Your Privacy

We do not store credit card details nor do we share customer details with any 3rd parties.

Shipping Policy

STANDARD UK DELIVERY – FREE (2-5 working days)

We offer FREE delivery to anywhere in the UK and N Ireland. Please note that Serenity & Grace is a luxury online marketplace and your items will be delivered from the brands directly to you, usually via Royal Mail First Class Signed For or a secure courier service.

Some orders are dispatched to you directly from some of our brands, this can affect timing but where possible we will ship next day.

Some of stock we sell on the website is held with our suppliers, this can at times affect stock levels and shipping times, we will ensure to keep you updated and advise of any potential delays where possible.

Free Standard delivery takes 2-5 working days (excluding weekends and bank holidays) to reach you from the time of your order, except in the case of made-to-order items, which can take a little longer.

Please refer to each individual product page for more information.

A signature may be required upon receipt so please ensure there is someone there to accept your package. If you are not there to accept delivery, a calling card will be left for you to arrange redelivery or collection.

Next Day

Got an event and need a party dress asap? Don’t worry! If you need something quickly, most of our products can be sent Next Day Delivery within the UK (please refer to each individual product page for details).

All orders are dispatched to you directly from our brands, please order before 12pm Mon – Thurs to receive your order the next day.

Please note orders are only dispatched on working days, so any next day orders made on Friday will be delivered on Tuesday, we do not currently offer Saturday delivery.

Serenity & Grace ships internationally. Please click here for a full list of countries and delivery charges. Your order will be dispatched from the UK via a tracked and signed for service; the most suitable carrier will be chosen depending on size and weight of your package.

Please allow up to 10 working days for delivery from the time of your order.

Please note International orders may incur custom duties and taxes so it can be a good idea to contact your local customs office to find out before you order.

Returns Policy

Returns Policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 28 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from serenityadgrace.co.uk.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.

All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items to Serenity & Grace, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.

All gift cards are non-refundable.

Faulty Goods

Serenity & Grace is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

How To Make a Return

To make a return please email returns@serenityandgrace.co.uk and you will then be provided with a reference code and instructions on how to safely return your package.

Refunds

Refunds Policy

Once we have successfully received your returned goods, we will then notify you via email.

We will then request a refund via the payment method that you made your transaction with. The processing time can vary but please allow 7 working days before contacting us.

If you have any questions or concerns regarding your returned goods or refund then please email customerservices@serenityandgrace.co.uk quoting your returns code.