2-5 working days
Free Standard Delivery takes 2-5 working days (excluding weekends and bank holidays) to reach you from the time of your order, except in the case of made-to-order items, which can take a little longer.
Please refer to each individual product page for more information.
A signature may be required upon receipt so please ensure there is someone there to accept your package. If you are not there to accept delivery, a calling card will be left for you to arrange redelivery or collection.
All orders are dispatched to you directly from our brands, please order before 12 pm Mon – Thurs to receive your order the next day.
Serenity & Grace ships internationally. Please click here for a full list of countries and delivery charges. Your order will be dispatched from the UK via a tracked and signed for service; the most suitable carrier will be chosen depending on size and weight of your package.
Please allow up to 10 working days for delivery from the time of your order.
28 Day Returns
At Serenity & Grace, we understand that sometimes a product is not quite right and that you may wish to return it.
You have 28 days to return an item(s) from the day that you receive the item(s).
Firstly, we ask that you request your Return Authorisation (RA) number by emailing email@example.com, within 7 days of receipt. Quoting your order number and the reason for your return. If the item is faulty we will aim to either find you a replacement or a full refund will be given.
For all returns, it is the buyer’s responsibility to pay for the postage in sending the items back to us. There is a facility to claim back postage for your order when using PayPal. Please check their site for details. Please send your return using a secure and trackable method. I.e. Royal Mail recorded/ special delivery. You can also arrange for a courier to deliver this back to us. Please ask for and keep proof of postage. Once you have sent us proof of the item(s) being returned we will then issue the refund.
All items must be returned in the condition that you received them, will all Serenity & Grace tags still attached. If the tags have been detached or broken we will not accept this as a return.